FAQ
Promotion Details
Every order of a ZeroWater Pitcher will receive two free 8-stage shower filters and a free water testing meter. To be courteous to other families, only two free shower filters per household.
How much is shipping?
Shipping is always free for orders in the U.S. International orders and orders in HI, AK may be subject to pay for their shipping.
Where are you located?
We are located in the U.S and have fulfillment centers in multiple countries.
How long does it take for an order to arrive?
This depends on the product ordered. Most items will arrive in about 2-4 weeks or 7-22 working days unless stated otherwise on the product page due to Covid19. On some occasions when products are in high demand, there will be delays due to the volume of orders. But rest assured that your order is on its way. If you're still not sure, just email us and we can offer you order specific advice.
Please be advised that delivery times vary and are based on your geographical location and your proximity to the nearest sorting center in your locale. Rural addresses may run to the maximum delivery time expected. Because we ship internationally to almost every country in the world, factors such as delayed logistics and customs clearance may have an impact on delivery times, which is why it may sometimes take longer than the indicated time frame for your order to arrive.
As we are not the shipping provider, we cannot provide an exact delivery date once the item has been shipped. If your order was “lost” in transit please email our support team and they will help you locate your order and file a claim with the shipping provider. An order is considered "lost" if it has not been delivered within 60 days after the order was marked as shipped.
If the item is in high demand, it can take us 10-20 days to restock the item before shipping it out on some occasions, but please be assured it is not uncommon for delays and you will still receive your order.
International orders may take over 4 weeks and up to 8 weeks on rare occasions due to the country you live in and customs clearance.
How long do the filters last?
The drinking system filters last on average 25-40 gallons, depending on your water since everyone's water is different. If your water has a high tds (total dissolved solids) the filter may need to be changed earlier.
The shower filters last 3-6 months on average and will vary based on your waters hardness, since everyone’s is different.
Here are the replacement filters:
https://shopwaterguys.com/collections/best-sellers/products/4-zerowater-replacement-filters
What are your filters and pitchers made of?
Our filters are made of BPA Free Polypropylene and pitchers are made of BPA Free Polypropylene and ABS. Highest quality material🇺🇸👍
How come the number on the tds meter for the shower and sink filters are not zero like on the drinking system?
So for the water testing meter (TDS) you only want to use that for drinking water.
For showering water you don't want to use the TDS meter because what the shower filter is doing is "exchanging" the bad minerals for good minerals.
The resin inside is like a magnet that captures the calcium. The activated carbon brings the total dissolved solids down a bit but because of the way the resin works it's swapping out bad minerals for good minerals.
It's complex. That's why a harness or precipitation test would be best to show results.
You should feel the difference when you take your shower!
For example, when someone buys a whole home filtration system the shower water will be "soft" water instead of hard, however the tds meter will still read high because it's exchanging the bad for good so it'll pick it up on the meter.
For drinking water you want it to show 0-50 because it is not exchanging but actually removing!
How can I cancel my order?
Once an order has been placed, your item will automatically be ordered and shipped as soon as possible. Therefore we are only able to cancel orders within 12 hours of your order being placed. Unfortunately, we are unable to cancel orders that are requested after this time period. If you would like your money refunded, you must send the product back to us once you receive it. The product must be sealed and unused.
Can I have a tracking number?
Most of our products are delivered using a tracking code. Some smaller items are not available with tracking. Regardless of whether a tracking code is available for your specific order, we do offer a 100% satisfaction guarantee on all orders. That means no risk. We have you completely covered.
I ordered 2+ items but only received one... where's my order?
When you order multiple items at a time, they may be shipped separately as to keep the total perceived value of the order low, thus avoiding any extra duty or sales taxes added by your local customs office. Different items may be shipped from different locations depending on stock availability. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way!
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send out multiple emails, including an order confirmation and a shipping notice.
If you believe you may have entered the wrong email address, please contact us and we will fix it for you.
What is your refund policy?
We offer a 100% satisfaction guarantee - Which means we will resend any faulty items and items damaged in transit. We want to provide a risk-free shopping experience and trust our customers not to take advantage of us on this offer. Please note that sale items are non-refundable.
If you would like your money refunded, you must send the product back to us once you receive it. The product must be sealed and unused.
Why is my local post office charging me extra to receive my order?
We do our best to ensure that your order will not incur any additional taxes or customs charges in your country. However on some occasions, which is not uncommon, you may be required to pay an additional fee and it is your responsibility as the customer to pay for these charges. So please do your research before ordering to ensure that there are no surprise charges.
How do I contact you?
If you have any questions that are not on this FAQ page, reach out to us through the "Contact Us" tab on the store.
